For the ongoing success of your IoT deployment, it is vital to fully understand how your devices behave on the network under many different scenarios. This information can be used to improve connectivity performance and optimise the total data consumption of your device.

You will be able to generate reports in a variety of formats including one-off reports covering behaviours of connections and data usage, standard reports covering current billing and previous billing periods and batch reports showing changes to SIM status. You will also be able to copy and move operations between profiles and applications and change SIM custom attributes.

With the Global IoT Service Platform, you will be able to view your entire international IoT estate, regardless of which communication networks you are using, and access the vital near-time management information such as rogue, high or low usage.

Integrated diagnostic tools are used to troubleshoot the service, for instance in case of SIM provisioning issues, and to monitor it in case of SIM service faults.

Our Global M2M Service Platform enables you to test devices to see how they work in different network, handover and roaming scenarios. Real-time performance monitoring lets you measure efficiency and to identify any potential issues up-front prior to major rollout.

Our GDSP works in partnership with the world’s leading data management and systems integrators, participates in relevant industry bodies and contributes to developmenting standards.

When you choose us as your GDSP provider, we will build the strong foundations required to ensure the long-term success of your IoT deployment.

Your IoT solution will be supported by an IoT Service Level Agreement, which guarantees performance levels across the globe, and provides greater transparency and predictability of costs.

To ensure that your IoT solution has the required availability and quality of service, Vodafone’s self-service web interface and support teams are accessible 24 hours a day, 7 days a week, 365 days a year.

As close partners for operating your IoT solution, our teams provide technical support via a dedicated telephone hotline and e-mail should you need it.

In case of planned maintenance work, you will be informed at least 72 hours in advance that access to the Global IoT Service Platform may disrupted, and again will provide technical support via the hotline or e-mail should you need it.

As business-critical IoT solutions need highly professional support and transparency about issues raised, a support ticketing system will track and escalate any incident within our 2nd and 3rd level support teams with agreed response and resolution times.

Our Global M2M Service Platform – a centrally hosted, secure self-service platform – delivers authentication and access control, and near real-time usage and management of any global SIM, on any Vodafone and Vodafone M2M Partner mobile network anywhere in the world.

It has an easy-to-use web ‘self-service’ interface that allows your authorised users to log in and access the vital management information required to effectively reduce the complexity and cost of your M2M solution deployment.

Our Global IoT follows a rigorous approach to quality assurance and testing to ensure the best possible solution for your business and enable any potential issues to be identified up-front prior to major rollout. In addition, devices can be tested to create a benchmark of ‘normal’ behaviour, so issues at a later date are easier to identify.